Showing posts with label Customer Relations/Public Relations. Show all posts
Showing posts with label Customer Relations/Public Relations. Show all posts
Customer Service Executive
Labels:
Customer Relations/Public Relations,
DHL
Job title | Customer Service Executive |
Company | DHL Global Forwarding |
Reports To | Customer Service Manager |
Start Date | 15 April 2010 |
Company Overview |
DHL is the world’s leading logistics group. We are present in 220 different countries/territories where we employ over 350,000 employees. DHL offers a unique and diverse portfolio of services to its clients ranging from air freight, ocean freight, international express, warehousing, domestic transport, document management and international mail.
DHL Sri Lanka has 2 different divisions – DHL Express and DHL Global Forwarding & Supply Chain. This role is based in DHL Global Forwarding & Supply Chain. DHL Global Forwarding & Supply Chain in Sri Lanka is capable of providing the entire portfolio of services to all its clients in Sri Lanka
Purpose of the Role |
Provide quality and professional track and trace services to all parties, particularlycustomers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards in relation to shipment co-ordination and customer service.
Work across functions to maintain overall performance standards, handle and resolve issues promptly and effectively, and achievement of team objectives.
Key Responsibilities |
Customer Service
· Co-ordination with network and operations to provide shipment updates to customers
· Co-ordination with Assigned customers to ensure smooth shipment flow
· Trouble shooting with the network / operations / customers in specific requirements
· Maintenance and update of SOP’s for assigned customers
· Setting and promoting usage of Track and Trace, E-Tool application with customers
· Checking and sending complete Pre-Alerts to customers.
· Actively record customer complaints and supplier failures
· Submission of reports as per customer requirements
· Resolution of Customer disputes
· Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction
· Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces
Feedback and Information Management
· Upkeep and maintain feedback and claims information to system applications and organize an accurate database.
· Analyse cases to identify the root causes of service incidents/failures and suggest solutions to pre-empt recurrence within DHL network.
· Provide suggestions or alternatives for improving customer service quality to meet and exceed customers’ expectations.
Maximizing Revenue Generating Opportunities
· Identify and promote areas with potential for revenue generation to cross-sell, up sell services including value added services
Required Skills, Experience and Educational Qualifications |
· 1-2 years experience in the field
· O levels
· A levels or Diploma (preferable) or equivalent
· 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
· Customer-facing and interaction skills (excellent)
· Communication skills, spoken and written (excellent)
· Selling skills
· Software skills (Word, Excel, PowerPoint, etc.)
· Telephone skills (excellent)
· Conflict resolution skills (excellent)
· Negotiation and interpersonal skills (excellent)
· Analytical, organisational and motivational skills (excellent)
Application Process |
Interested candidates should send their CVs in word format to the following:
Please ensure that the subject of the email is – Application for Customer Service Executive
Course Coordinator (Females)
MARITIME PLACEMENTS LIMITED
SINCE 1978
URGENT / URGENT / URGENT
Course Coordinator (Females)
Coordinate with lecturers. Experience in the similar field would be an advantage. To work in an educational institute for a period of 6-7 months. Should be able to make a firm decision. Salary 18,000-20,000/-.
CANDIDATES WHO CAN MEET THE REQUIREMENTS MENTIONED ABOVE MAY APPLY.
PLEASE CALL OVER IMMEDIATELY AT OUR OFFICE ALONG WITH YOUR CV
MARITIME PLACEMENTS LTD.
NO. 10, DAVIDSON ROAD , COLOMBO
TEL: 2591981 – 3
EMAIL – mplsrilanka@sltnet.lk
Customer Support Executives
Customer Support Executives-IMS
- Basic knowledge on computers
- Knowledge on Software package installation
Basic salary, EPF, ETF & Attractive commissions awaits
(Pls. mark the post on the top left hand corner of the envelope)
Apply to:
IMS
No.2A, Rajagiriya Gardens
Rajagiriya
Customer Support Executives
Customer Support Executives- Advanced Business Solutions (Pvt.) Ltd
Advanced Business Solutions (Pvt.) Ltd, is a leading IT facilitator for the past 10yrs. we are the Authorized Master Channel partner for award winningTally ACCOUNTING & INVENTORY MANAGEMENT SOFTWARE and Solution Partner for Axpert used for delivering enterprise solutions on various domains like education, manufacturing, trading, distribution, services, textiles, construction etc. in Sri Lanka
The right candidate should have a high level of communication skills, analytical skills, analytical skills, decision making/ problem solving skills, good interpersonal skills, willingness, commitment and dedication. You will be primarily responsible for providing the product/ technical support to the end user. Part qualifications in CIMA, CMA, Chartered, AAT or equivalent are essential. Working knowledge and experience in implementation of accounting software would be a definite advantage.
The selected candidates can look forward to an attractive remuneration package and excellent prospect for career growth.
If you fit the above criteria, please forward your resume stating the post applied for on the top left hand corner of the envelope to reach us within 10 days of this advertisement (28/03/2010).
Chief Executive Officer,
Advanced Business Solutions (Pvt.) Ltd.,
25/1/1, Lauries Place,
Tel: 4505500
Fax: 2500254
Email: hr@abs.lk
Web: www.abs.lk
Client Servicing Executive
Client Servicing Executive- Independence
In pursuit of excellence, we seek young dynamic highly motivated and result oriented personnel with determination and drive to demonstrate a high level of accountability imperative to their being perspective candidates.
Independence Architectural Homes is a young, dynamic consortium formed by the amalgamation of experts with a vast knowledge ad experience within the industry to provide the clients a leading edge technology and expertise in the construction consultancy within the challenging global company with a focus of having value for money as the main criteria.
Should be able to handle all IT related problems in hardware, software and networking. Should have a proven track record with at least 5yrs experience in similar capacity.
Please indicate post on the top left hand corner of the envelope and send your detailed resume with 2 non related referees to the Managing Director, to reach within 7 days. (28/03/2010)
No. 7, 1st floor, Independence Avenue,
Call Centre Personnel
Call Centre Personnel- International Credit Reporting & Receivables Management
International Credit Reporting & Receivables Management Company has the above vacancy due to company growth and expansion.
- Should have good telephone Communication skills
- Ability to speak all 3 languages an advantage
- School leavers will be considered
Send C.V. with contact tel. no. & two referees to:
12B, Kinross Avenue
Email: tcmservs@sltnet.lk
Help Desk Operators
Help Desk Operators (Female)- Computercare (Pvt.) Ltd
CIL Group, a leading IT facilitator in Sri Lanka
Due to rapid expansion of our business we seek to recruit high caliber personnel to join our team as Help Desk Operators.
Candidates should posses:
- Either GCE (O/L) or (A/L)
- Basic knowledge in Computer
- Experience in Call centre or Customer Service is a plus
Please send your CV, with contact details of 2 non-related referees, stating the post applied for on the top left hand corner of the envelope to;
General Manager,
Computercare (Pvt.) Ltd,
Tel: 11 4520620-1, 5756585, 5740700
Fax: 4520629
Public Relation Officer
Labels:
Customer Relations/Public Relations,
Mafoi
Public Relation Officer
Ma Foi Management Consultants Lanka Pvt Ltd. is a fully owned subsidiary of Ma Foi Management Consultants Limited, a Randstad company and India’s No.1 HR Services Provider. Randstad is the second largest HR services provider in the world.
Age - 30 and above
Personality - Dynamic , active, able to handle pressure, should have Admin abilities, PRO abilities, Guest Relation Skills
Salary offered = 30,000 and above
Gender - Female
If you are up for the challenge please e-mail your resume to Yvonne.c@mafoi.com . Immediate Vacancy.
CAREERS AT SOFTLOGIC
Labels:
Customer Relations/Public Relations,
IT,
Softlogic
| We are a bunch of friendly and easy going people with a burning desire to be the “Best in the Business”! Whatever we do – we do it with passion and deliver beyond the expectation of our customer. We provide a very friendly environment to work, with cutting edge technology and tools. Softlogic with its offices in Australia, Singapore, Pakistan & Sri Lanka is a rapidly growing organization, which currently employs over 500 people. Yes! We ensure that we hire the best and welcome them into our unique circle of professionals at Softlogic! If you have what it takes to be a team player with excellent interpersonal skills and the motivation to be part of a winning team, we like to hear from you! We are continuously on the look out for talented individuals to join our team. | |||||||
| ................................................................. | |||||||
 | QA Team Leader | ||||||
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| Software Engineers -.NET | ||||||
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| Customer Support Executive - software | ||||||
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Post: Customer Coordinator
Customer Coordinator (Male/ Female)
MH International (Pvt.) Ltd
We are a leading multi national company with offices in India , Bangladesh and Hong Kong plan to expand our operations. We have the above vacancy to be filled at Head Office immediately.
Age should be 20-30, computer literate and have very good English language skills. Should have pleasant personality and willing to work long hours. Previous experience in same field will be an added advantage.
Please fax or post you CV before 27th March 2010 to:
MH International (Pvt.) Ltd
201/A, Lake Road
Boralesgamuwa.
Tel: 4201420/ 4979239/ 4979240
(Please mention your position.)
Post: Client Servicing Executives
Client Servicing Executives- Nelu’s Advertising Services (Pvt.) Ltd
We are a leading below-the-line advertising agency in Sri Lanka
In view of expanding our client base, we are looking for young energetic individuals to join our Client Servicing Team.
The ideal candidate should possess the following requirements.
- sound educational background
- age between 20-30yrs
- self motivated, ambitious and result oriented
- outgoing personality with an excellent command of English
- should be a team player and not a “clock watcher”
- experience in a similar field will be an added advantage
Interested applicants please forward complete resume to reach us within 7 days of the advertisement. (21/03/2010)
Personnel Manager,
Nelu’s Advertising Services (Pvt.) Ltd.,
188, High Level Road
Nugegoda.
Email: careers@nelus.com
Post: Front Office Executive
Front Office Executive- Innova Study Group
A company involved in educational services promoting international qualifications, have the above vacancy to be filled immediately.
Looking for a pleasant talented young lady with good communication skills. (School leavers also will be considered)
Apply within 5 days of this advertisement (21/03/2010).
Innova Study Group,
9, St. Peters Place
Email: careers@innova.lk
Web: www.innova.lk
Post: Front Office Executive
Front Office Executive
Minimum of 5yrs experience in a reputed hotel of which 2yrs should be in a similar capacity. Computer literacy and fluency in English is essential.
An attractive remuneration with service charge and other benefits will be offered to the selected candidates.
Forward your CV, nominating 2 non-related referees to reach us within 7 working days. (21/03/2010)
Chief Executive Officer,
Galway Hotel Management Services (Pvt.) Ltd
No. 421, Rajagiriya Road
Rajagiriya.
Tel: 2887101/2
Fax: 2887103
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