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TECHNICAL WRITER

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The Position
Exetel Communications Private Limited (Exetel Sri Lanka) is a BOI approved fully owned subsidiary of Exetel (Pvt) Ltd. Located at the World Trade Centre at Echelon Square, Colombo Fort, Exetel Sri Lanka provides direct customer service, sales, technical support, software development and customer billing support to over 100,000 customers of Exetel Australia.
Exetel (Pvt) Ltd, is one of the most innovative information and communications technology (ITC) companies in Australia with offices in Sydney, New South Wales. They have multiple point of presence (POP’s) in all states of Australia including Tasmania, and provides a range of Data, Voice and Unified Communication Services to both residential and corporate sectors in Australia.
Exetel Sri Lanka is now looking out for a Technical Writer in further expanding its services to Australia, for designing, writing, creating, updating and maintaining of their technical documentation (viz. online help, user guides etc.) that are fully deployed online via Exe-Wiki (Wikipedia of Exetel).
You will work with a group of people who are among the best in the IT / Communication / Internet industry and will have good opportunities to advance in your career in a choice of directions.
 
Job Description
The job responsibilities of this position are as follows but not limited to:
·         Gather information by self and/or coordinating with other staff viz. engineers, customer    service personnel, developers, managers and Directors of Exetel
·         Analyse the subject and the Audience and create documentation that is accurate, unambiguous, comprehensive and concise as far as possible
·         Keep track of and maintain documentation that requires regular updates
·         Skim through existing documentation at hand and suggest/provide updates or improve presentation
 
Essential Requirements
 Please apply ONLY if you have the following:
  • IT/Computer Science/Networking degree OR any other degree with ICT/Computing as a major subject  
  • Excellent English writing and verbal communication skills
  • Have carried out similar job responsibilities (as per JD above) for at least 1 year
  • Have a good understanding of information design/architecture, producing illustrations and typography
  • Exposure to HTML type markup languages and simple editing tools
  • You need not be a subject matter expert but a sound knowledge in IT, Internet, Data Communication, Software, Hardware will be a distinct advantage
 
Remuneration
Remuneration will be based on experience and qualifications but will not be less than 1.5 times of your current salary for the right candidate. Exetel offers an excellent work environment and working conditions.
 
To Apply For This Position
  • Send in your resume to: jobs@exetel.com.lk with “TECHNICAL WRITER” stated on the Subject line.
  • Phone inquiries and/or Canvassing in any form will be an immediate disqualification.
  • Only the short listed applicants will be notified. Please state your mobile phone number in your resume.
  • Apply within 10 days. Early birds will stand a distinct advantage as applications will be processed as and when they are received. Those who have applied already need not apply again.