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Customer Care Executives- Workshop

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CAREERS AT SOFTLOGIC


Softlogic Holdings is one of the most diversified (IT, Telecommunications, Power Solutions, Property Development, Furniture, Computer Based Airline Reservations, Consumer Electronics, Office Automation, Automobiles, Engineering and Health Care.) operations that expanded in a short time to become a regional leader, committed to take Sri Lanka to the world. We are a group of companies driven by performance, valued for its human touch and its ever expanding horizons to the world. We are a growing business with a dynamic, dedicated team committed to provide an excellent customer service with an unmatched level of quality and integrity bound by ethical business practices.
At Softlogic Holdings you will be working in an intensely dynamic environment where professionalism and integrity are valued the most. Our aim is to share the organization’s success with the staff members. We offer attractive career advancement and growth opportunities and benefits to our employees. For those with talent, commitment, honesty and right attitude, sky is the limit in our group.

If you are looking for a foundation to build your career, here is a great opportunity with the experts in the industry.

POST OF CUSTOMER CARE EXECUTIVES -Workshop


JOB PROFILE


§         To assist all walk-in customer in a friendly, courteous and professional manner to solve their problems.
§         Handle all documentation of items accepted from and returned to customers.
§         To assist the team to achieve its target of Rs.800,000.00/month through repairs and upgrades.
§         To assist in achieving a turnaround Time as follows – Warranty/AMC repairs – 1 Working day, Estimates for chargeable jobs – 2 Working days, Completion of approved chargeable jobs – 1 working day.
§         Prepare and send repair estimates to customers.
§         Follow-up on estimates that have been sent.
§         Inform the customer about the status of the repair every two days.
§         Send letters to customers reminding them to collect repaired/non-repaired items.
§         Legibly and accurately fill the required documents and file accordingly.
§         Raise invoices for sales made by the division and accept payments.
§         Enter data into the Job Tracking Sheet and assist the manager to monitor the progress.


PERSONAL PROFILE
·         Male of female below the age of 30 years
·         Should have a pleasing disposition
·         Should be customer/service oriented.
·         Should be able to work under demanding situations.
·         Has to be a good team player.
.
SKILLS PROFILE

·        The applicant should have a minimum of 2 years of working experience in a similar capacity.
·        Should possess good command of English, both oral and written.
·        Ability to work with word/excel.
·        Experience in front office operation would be an added qualification.
The above positions exists at Softlogic Trading (Pvt) Ltd.

Foward your CV to: hr@softlogic.lk